Privacy Policy
Effective Date: April 1, 2023
1. Introduction
OPT Synthetic Grass (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or request our services.
This policy applies to visitors, customers, and anyone interacting with our website or services.
2. Business Information
OPT Synthetic Grass
1855 Kirschner Rd #375
Kelowna, BC V1Y 4N7
Email: sales@optsyntheticgrass.ca
Phone: 1-250-300-0032
3. Information We Collect
We may collect personal information you voluntarily provide, including:
Name
Email address
Phone number
Property/project details
Service requests or quote information
We may also automatically collect:
IP address
Browser type
Pages visited
Website usage data (cookies & analytics)
4. How We Use Your Information
We use information to:
Respond to quote requests or inquiries
Provide installation and customer services
Schedule consultations
Improve website performance
Send service updates or promotions (with consent)
We only collect information necessary to operate our business in accordance with Canadian privacy laws.
5. Consent
By submitting information through our website, contacting us, or requesting services, you consent to the collection and use of your information as described in this policy.
You may withdraw consent at any time by contacting us.
6. Disclosure of Information
We do not sell personal information.
Information may be shared only:
With trusted service providers assisting our operations
When required by law
To protect legal rights or safety
7. Data Storage & Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure.
Information may be stored on secure servers operated by trusted third-party providers.
8. Cookies & Analytics
Our website may use cookies and analytics tools to:
Understand visitor behavior
Improve website performance
Enhance user experience
You may disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Your Rights (Canada – PIPEDA)
Under Canadian privacy law, you have the right to:
Request access to your personal information
Request corrections
Withdraw consent for marketing communications
Contact us to exercise these rights.
11. Children’s Privacy
Our services are not directed toward individuals under 18. We do not knowingly collect information from minors.
12. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have privacy questions:
Email:sales@optsyntheticgrass.ca
Phone: 1-250-300-0032